Privacy Policy

1. Introduction

CCNA Hero ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using CCNA Hero, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: When you create an account, we collect your name, email address, and password.
• Usage Data: We collect information about how you interact with our platform, including pages visited, quizzes taken, scores, and learning progress.
• Payment Information: If you purchase a subscription, payment details are processed securely by our third-party payment processor. We do not store your full credit card number.
• Device & Log Data: We automatically collect information such as your IP address, browser type, operating system, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Track your learning progress and personalize your experience
• Process transactions and send related information
• Send you service-related communications (e.g., account verification, security alerts)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve our platform

4. What We Don't Do

• We do not sell your personal data to third parties.
• We do not use your data for marketing purposes unrelated to our services.
• We do not share your personal information with advertisers.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our platform so we can improve it
• Ensure the security and integrity of our services

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our platform.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within a reasonable timeframe, except where we are required to retain it by law.

8. Third-Party Services

We may use third-party services for payment processing, analytics, and hosting. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Request a portable copy of your data

To exercise any of these rights, please contact us at support@ccnahero.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@ccnahero.com or visit our Contact page.